I have sent a support ticket but someone replied to me that my issue has been forwarded to the admin but again still no answer from him.
SecretAdmirerThe support finally addressed my issue which was resolved. However, i still have a doubt for the company advertised. The offices in London as they claim seem virtual and also they require you to pay cancellation fee if you are not satisfied by the service while it's not clear from the account panel that the subscription is being renewed automatically. I think that's how some people here thought that they don't need to cancel the subscription.